July 30, 2012 Leave a comment
Check out this interview by CRMSoftware TV’s Lauren Carlson with David Pennington, Director of Product Marketing for Microsoft Dynamics CRM, where they discuss where Microsoft is headed in terms of social. I have a feeling they are only scratching the surface and only time will tell how far Microsoft invest and advance in this area. If you are not already looking at Social then you are potentially losing out to your competitors and falling behind on capturing valuable information about your existing and future customers.
David Pennington Interview on CRMSoftware.TV http://www.crmsoftware.tv/videos/social-roadmap-dynamics-crm/