Monthly Archives: September 2011

CRM 2011 Client Diagnostics Tool for On Premise

Previously only available for CRM Online, the CRM Diagnostics tool is now released with CRM 2011 Update Rollup 4 for On Premise installations.

It runs a couple of tests, measuring latency to the datacenter/server, bandwidth, and performs a few Javascript performance tests to measure the CPU/browser performance of the machine.

You can access the tool using the following URL after you install UR4 or later.

The latency and bandwidth test the download speed across the wire from the CRM web site to the client browser. A low latency and high bandwidth is ideal. If your values show a high latency and low bandwidth then your CRM experience may be slow depending on the extremity of the range. For some performance reading you can take a look here.

Optimizing and Maintaining Client Performance for Microsoft Dynamics CRM 2011 and CRM Online

Optimizing Performance for CRM Online 2011 – even though this is for Online there are some important points

Microsoft Dynamics CRM 2011 Performance and Scalability with Intel

Improving Microsoft Dynamics CRM Performance and Securing Data with Microsoft SQL Server 2008

Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure

The above documents should give you a solid understanding of performance related improvements you can apply to your Dynamics CRM deployment.

The JavaScript test items are testing your CPU/browser performance of your machine. Ideally you want low values here and upgrading your IE browser to the latest version should give you the best results.

Happy tuning.


Rhett Clinton


Dynamics CRM 2011 Rollup 4 now available

The Microsoft Dynamics CRM Sustained Engineering (SE) team have been hard at work to get the UR4 release to us all so please take alook at the CRM Team blog for further details.


You cannot remove Update Rollup 4.
Specific database updates are applied in Update Rollup 4 that will not let you uninstall Update Rollup 4. You should back up your databases before you install this update. 

Microsoft Connect – Your Feedback Improving Microsoft Dynamics CRM

Microsoft Connect is the place to contribute your ideas and feedback for Microsoft products, including Dynamics CRM. If you feel you have a suggestion to make or feel you have found a bug, this is the place to inform Microsoft. This is not a replacement for MS Support and the support site is still a major part of Microsoft’s support stack.

You can begin to contribute by selecting a program from the Program Directory. The Program Directory lists products/programs that are accepting or will be accepting requests for participation. You can sign in with your Windows Live ID , locate a program, and then click Join to request to participate. You can choose to stop participating by selecting the Quit option.

You also have the opportunity to become a beta tester for a product if it’s shown in the list. If a product is not in the list or no Join link is shown then the program is not currently accepting new partcipants.

Once you have signed up you can view your dashboard, which displays products you’re watching and feedback you’ve submitted or are participating on. 

This gives you a great overview of feedback/suggestions along with total votes, comments, workarounds and the author. Votes are potentially the most exciting item in the list as you can see how many other people support your ideas. When Microsoft reply to your items they will add a comment and change the Status. Don’t forget that you can also vote on suggestions by other people, which helps Microsoft see the demand more clearly for suggested features and can influence the priority of future development.

You can then go to the home of Microsoft Dynamics CRM to search existing feedback, create new suggestions and even participate in the occasional survey. An important note shown on the home page states the following.

Important note:  Your suggestions are much more likely to be implemented when they contain a single idea with a detailed description. This allows the community to find and vote for suggestions. It also makes it easier for the product team to track each suggestion. Submitting a list of suggestions in a single form may cause your suggestion to be rejected.  Thank you.

From the home page you can select to search existing or create new product suggestions. Once you select the Search Existing option you will be taken to the Feedback Centre for Dynamics CRM where you can then view the submitted suggestions currently open, the most voted for, the items you’re watching, your current feedback and all items resolved. By clicking on an author’s name in the list you will be taken to the collection of suggestions by that author.

Once you have searched through the existing suggestions, checked out the most voted for, voted for you favourite suggestions and thought about all the great ideas you have, you can then select the Submit Feedback option. You can also select to Create New suggestions from the Microsoft Dynamics CRM home page as shown earlier. When you have selected to submit feedback you input the details including title, description, visibility, product version, industry along with other items that help Microsoft obtain a more informed picture of what is being submitted.

Now that you have seen how easy it is to provide your feedback, suggestions and ideas to Microsoft, you should have MS Connect bookmarked in your browser and be checking up there regularly. Here is the list of suggestions I have made so far on MS Connect for Dynamics CRM, check them out and see if you support them. Maybe you have even better ideas, if so then share them, the community and Microsoft want to hear them.