Fellow MVP Matt Wittemann and Greoff Ables have produced the perfect guide to CRM 2011 for newcomers and MS CRM seasoned professionals. I highly recommend this book for people new to CRM 2011 but I also think those already working with CRM 2011 should check it out. I’ve been reading through it this past week and have been finding things that I didn’t even know… and wish I had. It shows the knowledge and understanding Matt and Greoff have of Microsoft’s latest incarnation of CRM which seems second to none.
This book is more than just for admins, it covers a wide area of topics including a great introduction on CRM and the planning involved when choosing to implement it. So much is covered in this book from installation, customisation, extending, integration, reporting and also how to use CRM 2011. If you’re about to start a CRM 2011 project or currently implementing one, or you just want to learn CRM 2011, this book is a great place to start and also build up your knowledge on this excellent product.